How do I track my order?
All parcels are despatched recorded meaning they require a signature on delivery. you can track the progress of your order using your tracking number. sent with your shipping confirmation email.
What are your delivery options?
All our delivery options are stated at checkout. Select the delivery that applies to your order. For Boots and rugs and saddles you need to select the option for these items.
How do I return an item?
You can return an item to us provided your item is covered by our returns policy below. All returns must be accepted by us an email confirmation received by the customer
Download the form here, print it off and return to us in your returns parcel. No printer? You can save /edit the form and return this to us by email. Returns will not be accepted without the correct paperwork
What is your returns policy?
Items can be returned to us at the customers expense using a tracked signed service. Items can be returned up to 14 days after receipt tracked signed date. This is 14 days total not 14 working days.
Items will only be accepted for return if they are in their original new condition. They must have all tags attached and be returned in the bag/cover sent in. Items that show signs of being worn or used will be rejected. Rejected returned items will be returned to the sender on payment of postage. Any rejected returns not returned to the customer will be destroyed.
You MUST request a return by emailing us at email@example.com. When we accept your return you will receive an email instructing you to return the item using the return form above (black button). Items sent back to us without first being accepted for return will not be accepted. We do not refund postage costs. International returns must be completed correctly for customs any costs incurred that result from incorrect customs declarations must be met by the customer or goods will not be accepted for returns.
Returned items can be exchanged for alternative sizes or choices. The postage must be paid by the customer. The customer can choose a gift voucher to the value instead.
Returning goods for refunds at source
Goods must be returned to us within the return time frame which is 14 days from recorded receipt of item. Any free gift with purchase must also be returned or the cost will be deducted from the refund,
Goods for refund that were sent free delivery will have the cost of the delivery deducted from the refund.
Merchandising klarna/laybuy etc and PayPal fees are not recoverable by us on refunded transactions, refunds will be minus fees charged to us not refunded to us by your payment provider
Goods that are returned as faulty must be inspected by the manufacturer (this can take up to 21 days) w.here the manufacturer finds fault a replacement or refund is offered
A replacement code or voucher will be issued
RIDING HATS/HELMETS are none returnable items due to being a safety item that we are unable to establish any damage sustained by the customer such as being dropped,
RUGS/FLEECES are none returnable for cross contamination
SALE & CLEARANCE GOODS are none returnable. These goods can be dusty creased and sometimes missing tags/bags etc. Where items are damaged or marked we will always point this out.
CHRISTMAS RETURNS- extended to January 10th. We understand items may be presents and may need to be returned outside of our normal returns policy. Reurn your item up to January 10th (applies to items purchased from December 10th)
How can I contact your couriers?
If you miss your delivery you can rearrange delivery with the courier using the details on the card left. In the event your item cannot be delivered and it is returned to us, we will only resend the item on payment of postage costs. Any item that fails delivery due to incorrect addressing by the customer or failed delivery/rearrangement, that becomes lost and is therefore not returned to us will not be replaced or refunded..
Do you provide International delivery?
Yes we do, please select this delivery service at checkout. Insure you select the correct postage for the amount of items you are buying.