How do I track my order?
All parcels are despatched recorded meaning they require a signature on delivery. you can track the progress of your order using your tracking number.
What are your delivery options?
All our delivery options are stated at checkout. Select the delivery that applies to your order. For Boots and rugs you need to select the medium parcel option.
How do I return an item?
Use the returns form enclosed in your delivery.
How can I contact your couriers?
If you miss your delivery you can rearrange delivery with the courier using the details on the card left.
Do you provide International delivery?
Yes please select this delivery service at checkout.
What is your returns policy?
Items will only be accepted for return if they are in their original new condition. They must have all tags attached and be returned in the bag/cover sent in. Items that show signs of being worn or used will be rejected. Rejected returned items will be returned to the sender on payment of postage. Any rejected returns not returned to the customer will be destroyed.
Returned items can be exchanged for alternative sizes or choices. The postage must be paid by the customer. The customer can choose a gift voucher to the value instead.
Refunds are not available except for faulty goods. Goods that are returned as faulty must be inspected by the manufacturer (this can take up to 21 days) w.here the manufacturer finds fault a replacement or refund is offered